Question

Microsoft Contacts in folders not syncing?

Forum|Forum|4 years ago
November 30, 2021
5 replies
882 views

jon-petit
New Participant

I have the RingCentral Desktop app connected to my Microsoft account, but not all of the contacts seem to be syncing. In my contacts in MSFT, I have a sub-folder, and none of those are pulling into RingCentral. Any ideas?

+1

Mary-Community_Moderator
Community Manager
Forum|Forum|4 years ago
November 30, 2021

Hi @jon-petit May I know how many total of contacts do you have in Microsoft?

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+1

Mary-Community_Moderator
Community Manager
Forum|Forum|4 years ago
December 1, 2021

Hi @jon-petit Can you please share us a recording of this behavior so I can forward it to the Product Team? Please send it to community.support@ringcentral.com.

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N

Nathan1615078064
Known Participant
Forum|Forum|3 years ago
March 9, 2022

@Mary-Community_Moderator

I have the same issue - when will additional contact folders be supported please ?

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N

Nathan1615078064
Known Participant
Forum|Forum|3 years ago
March 11, 2022

@Mary-Community_Moderator Still hoping for an answer to this question please.

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+1

Mary-Community_Moderator
Community Manager
Forum|Forum|3 years ago
May 2, 2022

Hi Everyone, apologies for the late update as I just had a clear answer about this concern. There is no option to import contacts from the subfolders; it will only be in primary contacts.

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