In call recordings, I noticed that one of my calls stopped recording prematurely. The call lasted over five minutes, but RC only provides a little over 30 seconds of the recording. I have been escalated to Tier 2 by RC and am awaiting a response. Has anyone else had this problem?
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That is very strange behavior 
I'm glad you're already working with Tier 2 on this!
I'm glad you're already working with Tier 2 on this!
I have had similar issues, and some have not recorded at all.
I'm having the same problem. It seems only 20% of my calls get fully recorded, others get 15-30 seconds...very frustrating when you have a call you want to listen to and it's not all recorded!
Did this ever get resolved for you?
Did this ever get resolved for you?
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