Missing Calls on Softphones

After the update last week I have users who are not receiving incoming calls. They go straight to missed or do not show up at all until they log out and back in again. Ideas?

Page 1 / 1

Hey BRELLENTHIN,

There are a few things to check when Troubleshooting Calls Going Straight to Voicemail - check these out and let me know how it goes!

It doesnt work for me

Was this resolved? I am getting the same issue - I'm seeing missed calls that were never received. Also, some calls are showing up as the name of the extension, instead of the number itself. When I press the info button only then do I see the actual number from where the call came from - this never used to happen before:

Reply

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded