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Currently have a single level IVR set up through AT&T Office@Hand. I want to switch to a multi-level IVR, but receive the following message when I click on the drop down box


"Warning: By switching to Multi-level IVR mode, all of your existing company call handling settings will be discarded. Please confirm that you wish to proceed"

If I switch to begin building out a Multi-Level IVR, what happens to the incoming calls for the single level IVR that was previously in place?

All settings will be cleared, and incoming calls will be unavailable until you setup the Multi-level IVR properly.

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