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Question

Number has been provisioning for SMS for too long

  • March 24, 2023
  • 1 reply
  • 681 views

First off, this has been the most unprofessional and disappoiinting service I have ever experienced from a compsany of this size.

We got 2 of our 3 numbers finally working with text after a month of trying, but our main number is still in "provisioning" status. Who do I call, text, email about this? I have tried every channel available and not a single person was of any use.


1 reply

Mike Stowe
Community Manager
  • Community Manager
  • March 24, 2023

Laura, this is definitely not the type of experience we want for our customers. I will be reaching out via email to provide an update, as well as to better understand the challenges and ensure we continue to work to improve the process.