We are a US based account having issues with a number we've ported to Ring Central.
The porting process was very smooth, easy, and successful, now that the number has been ported we faced an issue, that even though when we dial out the Caller ID is our ported number, when somebody else, not from our company, is dialing this number, they're being routed to the old phone that we ported the number from.
Anybody had ever such an experience or would know how to resolve this?
This is affecting a huge amount of clients that are unable to reach us.