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Question

phone SIP registration timer

  • August 18, 2021
  • 1 reply
  • 470 views

When my network fails over to our secondary provider the phones do not re-register. Is there a way to adjust the timer or have the phone try to re-register in the event of an Internet failover.

1 reply

PhongVu
Community Manager
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  • Community Manager
  • 2470 replies
  • August 18, 2021

Please clarify "our secondary provider..", who is the provider? What and how does this related to RingCentral platform? If it is a hard phone using with RingCentral service, what is the phone model?