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We have 5 people set up on a call queue, every time a call comes in and someone answers one of the other people in the call queue still experience a ringing tone. only way to stop it is to sign out of ring central and sign back in. How do I stop this from happening?

I have same issue.... getting tired of it... when I called ringcentral they suggested restarting router. but that did not help

We also have the same issue. It is really frustrating.
Hi Rhys Gulwell,

I would suggest that you open a case so that we can help you investigate this further. 


We are also having that same issue, submitting a ticket with RC with hopes they can resolve the issue.

Hi David,

Looks like you haven't created a case yet. Let me know if you need a help.

Was this ever resolved???

Was this ever resolved???

Hi @ims1982To escalate this issue, please submit a Support ticket. Our Tier 2 team will then conduct test calls and assist you in resolving the problem. Thank you!

https://support.ringcentral.com/new-case.html

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