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Hello, We are using a Polycom ATA connected to a MFP, we can fax from the MFP to a RC end-user, as well as to a traditional fax machine. Our ATA is configured on a limited license. When faxing to this ATA from either RC end-user or a traditional fax machine the MFP never receives incoming fax…receive confirmation that fax has been sent from sending device. When direct number is dialed, we can hear the fax tone. When a POTS line is connected to MFP works fine…All thoughts welcome, Thanks in advance!!


Hi Jack, please check on this article for possible troubleshooting. If issue is not resolved, please contact our Technical Support.

https://support.ringcentral.com/article/Fax-Unable-to-receive-faxes-Analog-Telephone-Adapter-ATA.html


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