Polycom IP 6000s locking up

Question

Hello there!We have about 10 Polycom IP 6000s in our office, the majority of them seem to be locking up once a week or so. Rebooting them seems to bring them back, but not a good situation when staff are running into meetings. They're all PoE powered by a HP ProCurve 48 port switch.Any help would be appreciated!

tak-it1 · Answer

I've experienced this quite a few times. These should set you on the right track:

Verify the PoE budget on your switche(s) - are you exceeding the budget? This typically cycles the entire switch when you exceed the PoE budget, but not always. You've likely checked this, but never hurts to verify
The IP 5/6/7000 series are notoriously buggy with this type of scenario and not just on RC. This is almost always due to the devices being on unsupported firmware - current supported firmware to verify is 4.0.9.1191

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