Hey Lacie, have you checked to verify that your Presence is set up properly?

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When I check presence, it lists the user as the first two lines, and it will not let me change that.  For example, it shows line 1 as Lacie McAbee, line 2 as Lacie McAbee, line 3 as Stacy, and line 4 as Lauren, and line 5 as Southaven Office on presence.  On the actual phone, it shows line 1 as Lacie McAbee, line 2 as Stacy, and line 3 as Lauren. Nothing is on line 4 on the phone.  I want line 1-Lacie, line 2-Stacy, line3-Lauren, and line 4-Southaven Office on the phone

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Hi Lacie, the first two slots will always be the User's name. This is so that you have more than one spot to put a call on hold. I'm not sure why the other lines are not showing up but it could be that the user doesn't allow others to add them to Presence. I would check with Support to see what might be keeping your phone from displaying everyone properly

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