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Our receptionist uses a headset and people walk up and start talking to her while she is on the phone listening to a caller. Is there some type of device that can show that she is on the phone so this doesnt happen?

I never used this, but someone mentioned it to me recently: https://embrava.com
And their product page lists many products specifically compatible with RingCentral: https://embrava.com/collections/all
Oh yeah thanks Brandon!  That's exactly what I was hoping for!
You may want to take a look at an attendant console.  Bridge Operator Console provides these features for users, and is designed for front desk works, making it superior to a desk phone.

https://www.youtube.com/watch?v=JUpdDzeB3zo

https://bit.ly/2MhxgnK

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