Voicemail greetings: I prefer not to use the default voicemail greeting, prefering to record in my own voice. When I travel, I record an away message, but when I return, I have to re-record my User Hours message every time. Is there any way to store my User Hours message more permanently, so that I don't have to re-record it every time I return from business travel or vacation?
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There is not a great way that I know of. It would be nice to have ~4 alternate greetings that could be switched between via the telephone interface. I have created some advanced rules for myself that help. I have a PTO rule with a prerecorded message, but I have to remember to go into the admin to set the dates and turn it on. You can also download and upload recordings so that can help, You might even be able to do that from your mobile phone, but I have only done it via PC web browser.
Thx, Brandon. I'll take your suggestion to download/upload, and I'll submit a feature request for the multiple greetings.
I don't know if they did an update, but we used to be able to have multiple Voicemail greetings. I had them uploaded to save when I went on vacation and then I just had to change the dates every time. But today when I went to do that because I am out of the office, they were gone, and I could not find a way to record a greeting just for today. I think they took the option away. I wish they would bring it back.
Is this still an outstanding feature request, is there an update on a potential release?
Can user still only have a single VM message for their Ring Central account?
-I have a user that want’s a different VM greeting for the upcoming August Bank Holiday but to keep their standard out of office VM greeting.
Having only one VM message is ridiculous. If I switch from RingCentral, THIS will be the main reason. It is a PITA to change the main message each time and then change it back.
Right now this sort of thing is possible to do with a custom rule. You can set it in the app or in the admin portal, either way it’s very similar process. Here is how you do it in the app:
- Settings > Phone > Incoming call rules > Add rule > Create custom rule
Below is an example rule - you need to set 3 properties for it.
Name: <whatever you want>
Condition: in most cases you want to select only the schedule as a condition
Call handling when that condition is met: Ring devices > add different voicemail message.
This way you’d be able to toggle ON/OFF a rule whenever you need a different voicemail message to overwrite your main voicemail greeting.
You can have several custom rules, each with different voicemail greetings on them.
It’s true that this is more of a workaround for the issue, but imo not too difficult to set up, and does the job just fine.
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