I don't know if they did an update, but we used to be able to have multiple Voicemail greetings. I had them uploaded to save when I went on vacation and then I just had to change the dates every time. But today when I went to do that because I am out of the office, they were gone, and I could not find a way to record a greeting just for today. I think they took the option away. I wish they would bring it back.

Is this still an outstanding feature request, is there an update on a potential release?

Can user still only have a single VM message for their Ring Central account?

-I have a user that want’s a different VM greeting for the upcoming August Bank Holiday but to keep their standard out of office VM greeting.

Having only one VM message is ridiculous.  If I switch from RingCentral, THIS will be the main reason.  It is a PITA to change the main message each time and then change it back.

Right now this sort of thing is possible to do with a custom rule. You can set it in the app or in the admin portal, either way it’s very similar process. Here is how you do it in the app:

- Settings > Phone > Incoming call rules > Add rule > Create custom rule

Below is an example rule - you need to set 3 properties for it.

Name: <whatever you want>
Condition: in most cases you want to select only the schedule as a condition
Call handling when that condition is met: Ring devices > add different voicemail message.


This way you’d be able to toggle ON/OFF a rule whenever you need a different voicemail message to overwrite your main voicemail greeting.

You can have several custom rules, each with different voicemail greetings on them.

It’s true that this is more of a workaround for the issue, but imo not too difficult to set up, and does the job just fine. 


 

@Dunnerca please mark @Problem Solver answer as the best answer if their suggestions were helpful. Thank you very much!