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Question

ringcentral app keeps popping a confirmation notification on IOS devices

  • 2 August 2024
  • 7 replies
  • 47 views

several employees have reported to me that after installing the ringcentral app on their iphones, they get a notification: “Allow App and Book assignment”. 

you have either the option to cancel or continue, both options will only make the app pop the notification again after a few minutes. it can last for days. 

all devices are on the latest IOS. 

Hi @Shayits, could you kindly attach a screenshot of the error message here? This will allow us to review the issue with our Product Team. Thank you!


 


Thank you! I will have this checked and get back to you.


any updates? this is something that effects our executives as well.


any updates? this is something that effects our executives as well.

Hello @Shayits I've relayed this information to our Product Team. Could you please verify whether this is also showing across other newly installed applications?


yes, it does but it’s not consistent with all devices. some seem not getting it at all, or just once.


Thank you for clarifying. I'll pass this information along to them as well and will update you on the next steps.


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