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Question

ringcentral app keeps popping a confirmation notification on IOS devices

  • August 2, 2024
  • 7 replies
  • 126 views

several employees have reported to me that after installing the ringcentral app on their iphones, they get a notification: “Allow App and Book assignment”. 

you have either the option to cancel or continue, both options will only make the app pop the notification again after a few minutes. it can last for days. 

all devices are on the latest IOS. 

7 replies

Mary-Community_Moderator
Community Manager
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Hi @Shayits, could you kindly attach a screenshot of the error message here? This will allow us to review the issue with our Product Team. Thank you!


  • Author
  • New Participant
  • August 7, 2024

 


Mary-Community_Moderator
Community Manager
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Thank you! I will have this checked and get back to you.


  • Author
  • New Participant
  • August 13, 2024

any updates? this is something that effects our executives as well.


Mary-Community_Moderator
Community Manager
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any updates? this is something that effects our executives as well.

Hello @Shayits I've relayed this information to our Product Team. Could you please verify whether this is also showing across other newly installed applications?


  • Author
  • New Participant
  • August 14, 2024

yes, it does but it’s not consistent with all devices. some seem not getting it at all, or just once.


Mary-Community_Moderator
Community Manager
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Thank you for clarifying. I'll pass this information along to them as well and will update you on the next steps.