Hello,

Our company just recently migrated to RingCentral from a hosted PBX system. We are only using RingCentral for calls although we do have the MVP licenses. We use Microsoft Teams for internal company messaging/sharing files etc. We had a few users that would periodically call team members via Microsoft Teams instead of their desk phones that were registered to our PBX. With that being said, we just had a situation where an employee was on a RingCentral call - during the call he received a separate call via Microsoft Teams. When the Microsoft Teams call came in, the RingCentral call that the user was on was terminated. Is there any setting I can enable to stop this feature from happening?