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Hello,

Our company just recently migrated to RingCentral from a hosted PBX system. We are only using RingCentral for calls although we do have the MVP licenses. We use Microsoft Teams for internal company messaging/sharing files etc. We had a few users that would periodically call team members via Microsoft Teams instead of their desk phones that were registered to our PBX. With that being said, we just had a situation where an employee was on a RingCentral call - during the call he received a separate call via Microsoft Teams. When the Microsoft Teams call came in, the RingCentral call that the user was on was terminated. Is there any setting I can enable to stop this feature from happening?

Hi Jordan, I remember a similar issue that your users are experiencing, but it was the other way around. RingCentral calls interrupt Microsoft Teams calls. It was a known issue but already resolved. Please submit a ticket so the Tech Support Team can check on it.

https://support.ringcentral.com/new-case.html

Understand doing this process stops the Headset to control the call. So if your agent pays more money for that headset it will be wasting the money.


The fix that we found down load Plantronics Hub or Jabra and we no longer have the issue. We still have Headset Control is still enable.

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