Setting up Voicemail to connect to an emergency line

Question

I have had so many difficulties trying to set up something so simple. I just need the main line people call to have an option to press key 2 in order to be directed to our emergency line.

Can someone please assist? I have looked over every article and nothing is working when we call the main number. Its letting us leave voicemails but not giving us the prompts to press now.

bob-robinson · Answer

Record an introductory greeting (User Greeting in the portal setttings) on your main line that explains to press 2 for the emergency line.  Create a Call Queue (Phone System > Groups > Call Queues) with an extension of 2 and in the queue members list, add the extension(s) you want to ring when someone presses 2.

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