Not sure what's going on, but I'm showing offline on both my PC and my phone. Have rebooted both several times. On my phone, I've tried with wifi turned both off and on. Internet is working fine. When I try to turn on 'available', I get a message "something went wrong on our end, we weren't able to update your presence. try again later." I can call out and receive a direct call in. The issue is no messaging and I can't take queue calls.