When you create a text message to someone in your ogranization in the
RingCentral mobile app the default behavior is to send to the users
extension, e.g Joe Smith at extension 123, not Joe Smith at
804-555-1212. However, the RingCentral desktop app does not display
text messages sent to the extension.

Please let me repeat
that in slightly different wording. The RingCentral desktop app does
not display texts that are sent inside an organization from the
mobile version of the RingCentral app.

I opened a support
case and Ringcentral is treating it like I am requesting a feature be
added to the RingCentral desktop app. They do not seem to see this silent
data loss bug as a bug at all.

Please have your
colleagues that are only using the RingCentral desktop app check
their text messages through either RingCentral Phone app for desktop,
or one of the RingCentral mobile apps. It looks like the web app has
the same bug.

This is regarding
sms texting, not the “Messaging” feature.