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I have a message auto-reply built inside of the automator to send an SMS reply when anyone sends an SMS message containing a certain keyword to our main phone number (successcully registered TCS and campaign) and when I test it from the automator “test” button it works great.  Then when I enable it and try the exact same steps no auto-reply happens.  I don’t know where else to look or what else to try.. PLEASE HELP!  The company is losing patience with the process and has threatened to look to other solutions. I would very much prefer to not do that and start all over.

Hi @CSTC I'm sorry to hear about this issue. I will submit a ticket for you to get assistance with resolving it.


@CSTC Can you please send me a DM with your contact details? Thank you!


I have not received any contact as of 6PM PST 9/13/2024


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