One of our admin could text and now all of a sudden the option is gone and she gets the error " A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account." Does anyone have any idea what happen? All our other offices can text and all the settings are the same.
Page 1 / 1
You need to check if the user extension if it still have a number associated with it.
You can login into your RingCentral online account and select the User then click Phones & Numbers > Numbers
Do you able to see any number associate with it? If not you need to add a direct number.
Yes, she does have a number associated with it.
Ok, will do right now.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.