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One of our admin could text and now all of a sudden the option is gone and she gets the error " A valid Phone Number is required to send text message to recipients outside of your company, Please contact your Administrator to add a direct number to your account." Does anyone have any idea what happen? All our other offices can text and all the settings are the same.

You need to check if the user extension if it still have a number associated with it.

You can login into your RingCentral online account and select the User then click Phones & Numbers > Numbers

Do you able to see any number associate with it? If not you need to add a direct number.

Yes, she does have a number associated with it.

Ok, will do right now.


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