trouble blocking numbers from Android app

Question

The article at this page purports to explain how to block from the app:

https://support.ringcentral.com/s/article/5754?language=en_US

However, when I tap the information icon to the right of the number in the call log, the only options that appear are "Open Glip" and "Send a Fax." I don't know how to get to the block icon depicted in the article.

norma-chase · Answer

I figured out that if I have already assigned a contact name to a number, I can't block it using the Android app. I don't like this because I freely tag dubious numbers with contact names like "D Craply", but use actually blocking very sparingly because it involves falsehood. I can block D Craply by logging into the web site. I long for the day when a blocking option not involving falsehood is offered.

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