Unable to send SMS to a 5-digit number

Good day! Is it possible to send SMS on a 5-digit number? Example would be the screenshot below. I am getting an error message when sending SMS to this number. 59963 is the recipient of the SMS.

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No, sorry. It will work of course work with a 10 digit number but anything less than that they system searches for an extension within the account.

Mike

I'd like to be able to block these type of numbers. We receive 1-2 SPAM messages a week from 5 digit numbers.

2 years on and this is still a problem?

I get that RingCentral views shorter numbers as extensions, but why can't it be a prompt? "Is this an extension or a short code you are responding to?"

I have the same problem. Any resolution? Come on, RC, we need some sort of solution!

I cannot believe RC cannot take the time to fix this issue that has been existing for YEARS!
Absolutely ridiculous!

Years.

Has anyone figured out how to text 5-digit numbers? It's 2021.

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