Unwanted Dial By Extension behavior

Question

We have discovered that you can dial anyone's extension in the Ring Central System from an IVR Menu Announcement. Is there a way that this feature can be disabled in the Ring Central Admin Portal? We have told our staff that the dial by extension feature was not available in Ring Central and now we have discovered that this is not the case. You can dial anyone's extension including Message Only Extensions and Announcement Only Extensions from inside an IVR menu. We would like to disable this feature. Is there a way that the dial by extension feature in an IVR Menu can be disabled?

mmtztustz · Answer

No. You can have RC increase the max ext. number length to 8 digits, (max length is 5 digits by default). If you use longer ext. numbers people would be disincentivized from using them :D
I don't understand why this is an issue though? Message only ext. and announcement only ext. are not published in the contact directory so your standard users wouldn't know the ext. numbers.

You can also easily find out who has been dialing Message only & Announcement only ext. by checking the Reports > Call log > Detailed view and filtering by ext.

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