I'm trying to use the desktop app to dial with and then pick up the handset on the phone to talk and listen but I cannot figure out how to do it. Any suggestions?
This setting can be configured through Call Flip feature. You may check on the KB articles below.
https://support.ringcentral.com/app/phone/mobile/flipping-call-ringcentral-mobile-app.html
https://support.ringcentral.com/article/9748.html?language=en_US
If both the phone are on different extension you can use parking option once the call is connected and continue
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