I have a new user using RC Phone Windows app. When she receives the call and attempts to transfer the "Warm Transfer" option is grayed out. She seems to be the only user experiencing this issue. Is there a setting that controls this?
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Hello @Michael Arndt! Apologies for that. Can you send us a screenshot, please? Are you using the latest app? Thank you.
If you are using the latest app. Click this link to know more https://support.ringcentral.com/app/phone/desktop-web/transferring-call-ringcentral-app-desktop-web.html.. Thanks!
As I stated already I'm using RC Phone app for Windows.
The screenshot will only show that the Warm Transfer is grayed out but blind transfer isn't.
What else do you need to know?
I tried to get in touch with support through Chat and waited for about 30 minutes and nobody ever picked up.
@Michael Arndt , could you please send a feedback using "RC Phone -> Settings -> Support -> Send Product Feedback" with the text "User can't Warm Transfer" and appropriate comments right after you will experience the issue?
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