Skip to main content
To homepage To homepage
Question

User Notifications: Can't setup notification to SMS tmobile?

  • December 7, 2015
  • 4 replies
  • 1162 views
A
  • Anonymous

In the notifications area, you can set the service up so it notifies you via SMS if you have a message. It asks you to put your phone number in and list the carrier. Tmobile is not listed, though they are a major carrier, how can we get this to work?

4 replies

K
Employee
  • kim
  • Employee
  • December 7, 2015
Brian - where your numbers recently ported in?  If so, it could take 7-14 days. 

If the numbers are not newly ported and you have isolated it to T-Mobile, please open a web case and support will contact t-mobile and resolve the issue. Put in your case that is specific to T-mobile and provide a few samples (date, time, texted number to, texted number from)

Kim 
A
  • Anonymous
  • December 7, 2015
Well, you can't even put in a number and assign it to Tmobile. In the dropdown there is AT&T, Sprint, etc. all the major carrier, but Tmobile is not on the list. I'm not sure what this has to do with the number being ported over.
B
  • bjsvec
  • Known Participant
  • December 7, 2015
Use email to SMS gateway provided by t-mobile: https://support.t-mobile.com/docs/DOC-3309

5105551212@tmoemail.net for example.
S

Hello,


The customer wants to be able to setup the messages and notifications for her T-Mobile.

T-Mobile is the 3rd largest carrier but no option to setup her notifications to her T-Mobile number. If we can have this carrier added, would really appreciate it.

Please refer to account: 145922034

Thank you,

Terms & ConditionsCookie settingsAccessibility statement
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice