Question

Voicemail contained my outgoing message & caller's incoming message

Forum|Forum|1 year ago
September 5, 2024
4 replies
57 views

mail-4
New Participant

Received voicemail from outside of my company.

The voicemail played my outgoing message then caller’s incoming message. How did caller do that?

Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.

Incoming call made from a landline.

Thank you.

+1

Mary-Community_Moderator
Community Manager
Forum|Forum|1 year ago
September 5, 2024

Hi @mail-4 This is indeed unusual! I'll consult with our internal team to see if they've encountered a similar case to yours.

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+1

Mary-Community_Moderator
Community Manager
Forum|Forum|1 year ago
September 5, 2024

Received voicemail from outside of my company.

The voicemail played my outgoing message then caller’s incoming message. How did caller do that?

Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.

Incoming call made from a landline.

Thank you.

Hey @mail-4, it appears your call logs need to be checked to further investigate the cause of that behavior. I can assist you with submitting a support case. Would you please DM your contact details? Thank you!