I have a desk phone and the mobile app on my cell. When away from my office, I want to set my desk phone to DND so as not to disturb those around me. However, this ALSO keeps my mobile app from ringing and any incoming calls go to voice mail. Is there a way to have desk phone on DND while still allowing mobile app to ring?
I don't think so. Instead you could either set your PC volume to 0 when you are away from the office.
2nd option is to quit the app. This means, for example if you are using Windows, at the bottom right next to the clock you can right click on the Ringcentral icon > Quit. Don't sign out of the app 
When you come back to the office, run the app and it will automatically sign you in.
If you do sign out, you would have to type password, and 2 factor authentication code.
Thank you for responding. To clarify: when I say desk phone I am referring to an actual phone on my desk. Not my computer. I'm not in the office right now so I don't remember the equipment model, but it's a desk phone provided by Ring Central, and it has a physical DND button.
Thank you for your help. I just want my mobile app to always ring regardless of what other devices are on DND, so custom rule is not necessary. I will check if the "active" slider is toggling off when desk phone is set to DND. Thanks for the tip!
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