Every time I am on the phone using my Voyageur headset with the RingCentral desktop app and another call comes in my current call gets automatically put on hold. It happens after maybe the 2nd or 3rd ring.
Hi, is this happening on every call?
Yes, this happens with every call I am on. When another call comes in, the current call I'm on gets put on hold right around the 2nd-3rd ring from caller #2.
Thank you. I've submitted a tech support request.
Hello, Was there a solution for this? can you please share. This is happening to me now. @Mary-Community_Moderator
I am experiencing this same issue. Was there a resolution to it? We tried a new headset, reviewed all the settings, reinstalled the desktop app, and even tried just using the web browser version (suggested by RC tech support) but the issue is still occurring.
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