Hi ​@NBez I'm currently working on getting answers to your questions. Thanks for your patience—hang in there!

I'm having the same issue.

Hi ​@NBez  ​@araceli6273, 

Unfortunately, I wasn’t able to get an answer to your question, ​@NBez. To assist both of you further, I’ll connect you with our TCR Escalations Team. Could you please send me a direct message with your account details and preferred contact information?

A supervisor told me I need to have stocks to get approved and also tax services most likely will not get approved, thanks.

I was told the same thing and really wonder if this is accurate. We have been rejected two times for this registration and it's such a headache for our business. We do not use text for promotional content- never have. We use it to contact our employees and clients with current service. Obviously, we have consent to contact both. 

I went with the flow. Luckily, I do some website work, so I was able to implement this. Now, I have NEVER seen this on another company's website. Furthermore, how  an one track a user from a checkbox? There's simply no way. I'm not understanding the validation process. With only a checkbox and not having to capture the name or telephone number, how are we supposed to know who's who? There's also no sort of API that connects the website checkbox to RingCentral for this. 

This all seems very strange and I'm wondering if this information is correct. If anyone can shed light on this I would greatly appreciate. 

We are having the exact same issue….TCR has rejected 3 of our “campaigns” for various impossible to decipher reasons...this is super frustrating because, like you, we followed all the “advice” on how to submit a “campaign” that would be approved….all I need to do is communicate with the tenants WTF………..here’s the last one...

Ex. DCA2 declined sharing request for campaign CEFQQMK. Explanation: Needs compliant and accurate CTA information, update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. Opt-in message/Confirmation MT must contain brand name, HELP, opt-out, mssg frequency and associated fees disclosures. Opt-out message must contain brand name and indicate that no further messages will be sent. HELP message must contain brand name and contain support contact (email, phone number, or support website). (861)
Registration requires strict adherence to carrier SMS policies, as well as detailed information using SMS, and how you are obtaining consent.

I was told to fill out these sections like this on the form: 

Start 

Thank you for opting into SMS messages from. To opt out at any time reply STOP Message. Reply HELP for Assistance. message and data rates may apply. Message frequency will vary.

Stop

Thank you for opting-out of SMS messages you will not longer receive text SMS from (company). To opt back in at any time reply START.

Help

Thank you for contacting (Company). We appreciate your inquiry and are here to assist you. Our team will get back to you shortly. You can contact us through the following channels:
Email: (email)
Phone: (tel) 
Website: (website)
Reply STOP to opt-out of SMS messaging

THen put this on website’s private policy: 

Here’s the text to help you: 

Text Messaging

Effective Date: (Date)

(company) is committed to protecting your privacy when you engage with our SMS messaging service. This policy outlines how we collect, use, and safeguard your information when you opt into our text messaging program. By participating in this service, you agree to the terms outlined below.

Opt-In Message

When you opt into SMS messages from (company), you agree to receive text messages for the following purposes:

• Service assistance
• Networking opportunities
• Employment-related communications

Message Details:

• Frequency: You may receive an unlimited number of text messages from us.
• Charges: Message and data rates may apply based on your mobile carrier’s plan.
• Opt-Out: To stop receiving messages, reply STOP at any time.

Example Opt-In Message
“Thank you for opting into SMS messages from (company)! Message and data rates may apply. Reply HELP for assistance or STOP to opt out. You may receive unlimited amount of texts from us. Messages are for service, networking, and employment. Privacy Policy at (private policy page).”

Opt-Out Message

If you decide to unsubscribe from our SMS messaging service:

• You will receive a confirmation message:
  “You have successfully unsubscribed from (company) SMS messages. No further messages will be sent. For assistance, reply HELP or contact us at (email). To opt back in at any time reply START.“
• No further messages will be sent unless you choose to re-subscribe by replying START.

HELP Message

If you need assistance with our SMS messaging service, you can:

• Reply HELP to any message.
• Contact us directly at: Phone: (tel)  Email: (email)

Example HELP Message
“For assistance, reply to this message or contact us at (tel) or (email). Message and data rates may apply. Reply STOP to unsubscribe.”

Data Privacy

(company) prioritizes the security and privacy of your personal information. We will not share customer’s information with third parties.

How We Use Your Information

• Purpose: Your information will only be used for service, networking, and employment-related communication.
• Data Sharing: We do not sell or share your information with third parties, except as necessary to deliver the service or as required by law.

The final step was adding this, which needs to have a checkbox. This seems to not be needed if you don’t collect telephone numbers on your website. 

I’m hoping we pass this time around. I’m trying to help but please note this is my first time doing this and we’ve been rejected once already. This is as far as I’ve  gotten with their support.

...your help is much appreciated! Thank you! If this doesn’t work, I guess we’ll just have to find another service or just go back to using a designated landline. 

We’re in the same boat. We’re looking at other options from buying a cheap mobile for text only to switching providers. Such a pain. I think this could have been rolled out a lot better. I do some web development, which has helped. I can’t imagine how companies without a web dev are dealing with this. Best of luck!