Hi Matthew, my understanding is the presence issues will be sorted soon. Also, if you're in need of an Attendant Console, you can try our Bridge Operator Console. It's available in the App Gallery and provides similar features to the HUD but in a more intuitive and user-friendly way. It also has many additional features to help manage multiple calls more efficiently. You can try it out for 30 days at no costs by launching from the app gallery here: https://www.ringcentral.com/apps/bridge-operator-console

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On RC Phone desktop we keep the busy presence (red dot) and do not disturb presence (red dot with white dash) in sync between the apps, primarily for telephony use cases.

On the messaging cases - we recommend you use the RC unified app.  We do not plan to build any more messaging features into RC Phone desktop in the future.  Instead we are working on bringing all the things you love about the phone app to the new unified app over time so you can all use the same app in the future :)

Take care,
Ted

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