Glip desktop app opens and closes itself
When it fills the screen can't you change the size of the window or just minimize it?
Unfortunate. I have multiple users that are now seeing this behavior and it started after the office had a power outage.
This is from the tech that has my case.
Hello Mike, My name is Theresa of RingCentral App Glip Support. We apologize for the inconvenience of the loading and crashing of the desktop app. This is a known issue. Our RingCentral App Development Team is working-in-progress to fix this issue. Please bear with us. I will be escalating this case to our higher tier of RingCentral App Glip Specialist Team. They will tag and monitor this. Once the system declared a fix, you will be automatically updated about this. You can create a RingCentral App (Glip) web case anytime through https://support.ringcentral.com/new-case.html?language=en_US For other RingCentral assistance and articles, please visit support.ringcentral.com Thank you for using RingCentral as your communications provider. Have a nice day. Warm regards, Theresa Binalla RingCentral App Glip Support RingCentral, Inc
https://community.ringcentral.com/ringcentral/topics/version-archive-for-downloads-portal
If you change the affected user's DNS servers on their primary network adapter to anything OTHER than 75.75.75.75 / 75.75.76.76 (or their DHCP server that has Comcast DNS servers set to default) Glip works perfectly. This has fixed every single case I have seen to date. Also as a side note, some of them needed a reboot after the change, despite my attempts to flush DNS. Some of them also took 3-4 minutes to start processing requests after the DNS change.
I let RingCentral know, so hopefully they can do something about it since half of the nation is forced to use Comcast (and because most folks rightfully shouldn't need to know their way around changing network adapter settings).
I really hope this helps! This issue is the worst.
Edit: there could be other public DNS providers that exhibit the same issues too. Forgot to add that. So far all I have seen is Comcast but I have no doubt that there could be others.
Only 2 in my office so far, but it happened after an update from RC. Not sure why it only affects limited users, but hopefully the fix will come soon and have an explanation.
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