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Question

Group messages from same sender in new app

  • June 18, 2020
  • 3 replies
  • 497 views

  1. US
  2. NA
  3. How can we group messages from the same sender in the new RC app? Currently they display on a new line with the same name.
  4. RC Classic performed this but when testing in new app then the messages are not combined
  5. 20.2
  6. 450


3 replies

Mary-Community_Moderator
Community Manager
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Hi Peter,

We'd like to take a look at this. Can you send us a screenshot for an example of what you mean?

  • Author
  • Employee
  • June 18, 2020
These were just listed under the original sender until the next person replied but now it shows the senders name every time they send a message.


Old application grouped messages send one by one by a single sender until someone new posted a new message.

Ring central app keeps printing sender name, this is a real problem
ringcentral.png


I hate your messaging system but unfortunately am obligated to use it by organization