Question

How can I change the invisible setting to a longer period of time before it changes me from available to invisible?

Forum|Forum|5 years ago
May 28, 2020
3 replies
1141 views

kerry-taylor
New Participant

How much idle time is it before the status changes from available to invisible? Can this time be changed or turned off? I am missing customer calls when this happens

A

Anonymous
Forum|Forum|5 years ago
May 29, 2020

Hello Kerry!

That would be 15mins is the time. You might want to try our new app. Which handles presence differently based on computer activity.

Thanks!