Hello Eva,

For this type of request, we will need to do some troubleshooting to get to the root of this issue and see if there is a workaround for you on it.

I would suggest submitting a web ticket vs calling in, and your case will be routed to the appropriate team that specializes in Glip. To ensure it routes properly, I'd use the following Subject for the case - Glip: No longer able to upload Apple Files. From there include a brief description of the issue, and ensure that your best contact information is on the case.

Here is an article that walks through opening a case at our support site https://support.ringcentral.com/new-case.html?language=en_US/.

https://support.ringcentral.com/article/4362.html

Thanks,

Sam Rizzo