Why does RingCentral Classic keep reinstalling itself?

For the past several months, we've had our users adopt the new RC app to replace RC Classic. However, the RC Classic app somehow keeps reinstalling itself within hours or by the next day (after a reboot), and then becomes the default app that opens at startup instead of the new RC app.

How can we fully uninstall the RC Classic app from Windows 10 systems? This is taking up way too much of our bandwidth. I have started just leaving RC Classic installed on our systems (been through this loop four times myself), though that is really not the solution we expect.

I do have an open case on this, but it's been on PKI Hold since January.

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Hi @Anastasia, this issue is still being worked on. Once this is resolved, an update will be provided to you since you opened a case regarding this.

We are having this issue, also and this is 4 years later. What is happening?

Hi @Anastasia, this issue is still being worked on. Once this is resolved, an update will be provided to you since you opened a case regarding this.

We are having this issue, also and this is 4 years later. What is happening?

Hello @kimberly-berg,

To completely remove it from your Windows systems, I recommend using our PowerShell uninstall script. It’s designed to fully uninstall RingCentral apps and prevent them from reinstalling.

You can find the full guide and script here: Uninstall RingCentral apps using a PowerShell script.

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