Client getting invalid meeting ID when trying to join

  • 12 April 2023
  • 1 reply

When inviting clients to meetings, they keep getting invalid meeting ID errors and are unable to join. They do not have zoom installed on their computer so there's no conflict there, all clients do have the RC app downloaded to their device as well. I'm unsure what is going on, please help!

1 reply

Hi @Angie Davis! We need to check this with Advanced Support. We'll create a case for you. Do you have a screenshot of the error that they are getting? Please send it to Thank you!