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All my group is using MacOS 10.13 or above, almost every time we start a Video conference with Glip, it prompts to download the RingCentralMeetingsInstaller.pkg again, which installs RingCentral Meetings.app, and its not an update, its the same old version that was already installed, dated 12 March 2019


This is confusing each user, most are not tech savvy, as they need to run the installer, ignore the popup that suggests to login to a meeting, then go back to Glip, and pick Join again.


There is no way for us to know whether it will need to download and install again or not, I cant predict or repeat it, but on my Mac, based on the downloaded files, its about 50% of the time, over 2 months and I video conference once a week, and this symptom occurs on every user, both on our local network and remote.


I have submitted a support request for this, but no update as yet. Anyone else?





I just called tech support to follow up why its taking a month to respond to my ticket, and they said they already closed it with the answer "this is normal behaviour"

Does anyone use the Video Call/Conference within Glip,  does this 'normal behaviour happen' to you to?  


Hey Mark, I'm really sorry for this experience. I've followed up with the Glip Support Team and they're going to continue to investigate this behavior.

A fix for this is being pushed out the first week of August!

So far RC has missed the first week of August 2019 and the first week of August 2020.

I am an engineer at Columbia University IT . The Helpdesk refers tickets to me to solve. We don't make the Ringcentral product so we don't know how to assist anyone with this problem. What was done to fix this a year ago?

This also happens to Win10. Every time I open a meetings link through the phone app in my desktop, it redirects me to the browser, it will open a Ringcentral meetings window with a pop out prompt that asks me if I want me to open from the app, before I even click "yes" it will automatically download the installer. I use meetings every day, and this happens every time I use it, it's annoying!

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