RC Video invite making guests install app rather than open in a web browser

Here is a link where you can find to join the video from link without installing anything

https://www.ringcentral.com/us/en/blog/how-to-join-a-video-meeting/

Hope this help

Good morning! Exactly what I was doing - however, instead of the webpage that says to enter your name and click join meeting - a webpage comes up that only gives the option to install the app. Some devices go to the correct join meeting webpage with the same link - but others do not. I am looking for 'that' solution - troubleshooting why some devices are not going to the 'join meeting' website with the link from the meeting. Thanks for taking the time to help!

Hi @sherri-whitehead, can you ask for a screenshot of the exact prompt they're getting?