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New Participant
July 11, 2019
Question

RingCentral Meetings video / audio sync issue when using dial in

  • July 11, 2019
  • 1 reply
  • 429 views

We are trying to set up a video call in our boardroom using a PC to handle the camera and video (displayed on a large wall mounted screen) and a conference phone for the audio (dial in). It all works but there is quite a noticeable delay between the video on the PC and audio on the conference phone.


Is there a way to adjust the the latency to try and sync the the two devices?

1 reply

The First Step
July 30, 2020
Hey Russell, this type of delay usually has to do with either the internet connection or how the network is set up. One thing I would suggest would be making sure your network is set to these standards :)