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The First Step
Aug 12, 2021 8:32 AM UTC
Question

Scheduled meetings don't appear on the video meetings page

I have two meetings scheduled but none of them appear. How can I fix this?

7 replies

Mary-Community_Moderator
Community Manager
Community Manager
Aug 12, 2021 3:34 PM UTC

Hi @Phil Dudman, can you please provide a screenshot so we can check? Thank you!

pdudmanThe First StepAuthor
The First Step
Aug 12, 2021 10:49 PM UTC

Thank you.

1628808545652.png

pdudmanThe First StepAuthor
The First Step
Aug 14, 2021 12:29 AM UTC

Hi Becky. Thanks for your reply. I have set up the link to Outlook. The details show up in my Outlook calendar, which is great. But the problem - no listing on my meetings page - existed before I linked Outlook. I'd like to have the option to edit scheduled meetings

Mary-Community_Moderator
Community Manager
Community Manager
Aug 16, 2021 9:19 PM UTC

Hello @Phil Dudman, there is currently a known issue with scheduled meetings in the RingCentral App. The Product Engineers are already working to resolve the issue. We'll give you an update when it's fixed.

The First Step
Aug 17, 2021 8:38 PM UTC

This may have to do with not connecting to Google or O365. I had a user schedule a meeting using the website and it opened an account on outlook.com which then was displayed as a schedule meeting on the website. We have an on Prem Exchange server and we are running into feature issues that would not exist if on O365.


New Participant
Aug 23, 2021 6:43 PM UTC

I was having this issue as well and realized it was only showing meetings for the current week. Once I moved it into next week, it disappeared. Any idea on how long this fix will be?


New Participant
Jan 28, 2022 6:36 PM UTC

What's the status of this issue? I am having the same problem and connected customer service but no help. The meetings that I scheduled on my mobile app should be visible in web and desktop app without having to sync a calendar.