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Question

"start meeting" just spins for 10 minutes before sharing meeting details

  • March 24, 2020
  • 4 replies
  • 504 views

Has anyone noticed that when trying to start a video meeting with colleagues from within a direct message in glip that the "start Meeting" prompt just spins, and then 10 min later the meeting details to connect appear?

4 replies

BeckyH
Community Manager
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  • Community Manager
  • March 24, 2020
Spencer, please shoot us an email, as we'd like to get your logs to better understand the issue. 
community.support@RingCentral.com

  • New Participant
  • March 24, 2020
Yes I have the same issue lately, what I do is that I instantly start a meeting and invite my participant with the link, I would like to have start meeting within Glip working properly

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  • Community Manager
  • March 24, 2020
These are known issues, all updates will be available on status.ringcentral.com

Ops has advised that they are rolling out new servers tonight to help resolve the issue where customers joining meetings are delayed or completely unable to join an RC Meeting because it shows host is busy, on another meeting, or the meetings connector indicator spins.

Baring any unforeseen problems, hopefully this will be resolved tomorrow. 

  • Known Participant
  • June 18, 2020
Hi Jessica,

This is not resolved -- we had this problem lasting for several hours the week before last and regularly experience it for 10-30 minutes at a time.  It has never been acknowledged as a problem on the status dashboard.