Question

Agent Status (During Breaks)

Forum|Forum|4 years ago
January 22, 2021
1 reply
253 views

jeffrey-miranda
New Participant

I am a super admin. Is there a way I can set up additional agent states such as Lunch Break? The DND status does not fit the purpose of tracking my agent's break.

+1

Mary-Community_Moderator
Community Manager
Forum|Forum|4 years ago
January 22, 2021

Hi Jeffrey,

Submit a feature request for this. Go to article Submitting and Voting for Product Ideas to know the guidelines. Thank you!

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