Agent Status (During Breaks)

Forum|Forum|5 years ago
January 22, 2021
1 reply
297 views

I am a super admin. Is there a way I can set up additional agent states such as Lunch Break? The DND status does not fit the purpose of tracking my agent's break.

Mary-Community_Moderator

Community Manager

Hi Jeffrey,

Submit a feature request for this. Go to article Submitting and Voting for Product Ideas to know the guidelines. Thank you!

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