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jeffrey-miranda
New Participant
Jan 22, 2021 12:49 AM UTC
Question

Agent Status (During Breaks)

I am a super admin. Is there a way I can set up additional agent states such as Lunch Break? The DND status does not fit the purpose of tracking my agent's break.

    1 reply

    Mary-Community_Moderator
    Community Manager
    Mary-Community_Moderator
    Community Manager
    Jan 22, 2021 5:45 PM UTC

    Hi Jeffrey,

    Submit a feature request for this. Go to article Submitting and Voting for Product Ideas to know the guidelines. Thank you!

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