I would like to know my business partner's status without knowing the specific phone number he is talking to. Is there a way to set this in presence so I see he is on the phone but without seeing the specific phone number? I know the Presence feature was designed for master/surf situations but is there a way to limit what information is transmitted?
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Check this thread: https://community.ringcentral.com/ringcentral/topics/disable-hud-caller-id-on-incoming-calls-visible...
You can contact support and have them set it so that the call info only shows up for users who have permission to monitor your calls.
You can contact support and have them set it so that the call info only shows up for users who have permission to monitor your calls.
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