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How do I search the chat history of the whole company?

Tags: admin portal

Jul 23, 2021 at 1:05am • 3 replies • 0 likes

Stephen Colebrooke

As Data Privacy and Compliance Officer I need to see whether anyone's personal details have been transmitted or received by any staff member over RC chat/Glip. How do I do this?

Becky-Community_Manager on Jul 23, 2021 at 7:43am • 0 likes

@Stephen Colebrooke It looks like your account has a CSM that can assist with this. I'll reach out to them directly to connect with you on this matter.
Feel free to shoot us a direct email if you should need any additional assistance.

Anirban on Jul 23, 2021 at 7:35am • 0 likes

I am not sure if you can search chat on company level rather than individual level.

However please check the below link if that helps you:

https://support.ringcentral.com/article/9016.html

1 Answer

Mary-Community_Moderator answered on Jul 23, 2021 at 7:58am

Hi @Stephen Colebrooke, Message data export is the feature you need. For instructions, go to https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html. Let me know if this helps.

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