question

Stephen Colebrooke avatar image
Stephen Colebrooke asked mary-community-moderator answered

How do I search the chat history of the whole company?

As Data Privacy and Compliance Officer I need to see whether anyone's personal details have been transmitted or received by any staff member over RC chat/Glip. How do I do this?

data
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I am not sure if you can search chat on company level rather than individual level.

However please check the below link if that helps you:

https://support.ringcentral.com/article/9016.html

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@Stephen Colebrooke It looks like your account has a CSM that can assist with this. I'll reach out to them directly to connect with you on this matter.
Feel free to shoot us a direct email if you should need any additional assistance.

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Stephen Colebrooke, Message data export is the feature you need. For instructions, go to https://support.ringcentral.com/app/admin/desktop-web/requesting-message-data-exports-ringcentral-app.html. Let me know if this helps.

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