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Need Help Creating a new announcement-only queue | can't create support ticket

Tags: ringcentral app, call queues

Aug 9, 2021 at 11:41am • 1 replies • 0 likes

Richard Cruz

Who do I contact if I need help creating a new announcement-only queue, specifically recording the outgoing voice announcement? The RChee is not helpful, and when I try to create a ticket, I get an error and it never submits.

1 Answer

Mary-Community_Moderator answered on Aug 9, 2021 at 12:42pm

Hello @Richard Cruz; please refer to this Knowledge Base article https://support.ringcentral.com/article/4492.html. Also, can you please send us a screenshot of the error message you're getting when trying to submit a case? Email it at community.support@ringcentral.com. Thank you!

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