Who do I contact if I need help creating a new announcement-only queue, specifically recording the outgoing voice announcement? The RChee is not helpful, and when I try to create a ticket, I get an error and it never submits.
Need Help Creating a new announcement-only queue | can't create support ticket
Hello @Richard Cruz; please refer to this Knowledge Base article https://support.ringcentral.com/article/4492.html. Also, can you please send us a screenshot of the error message you're getting when trying to submit a case? Email it at community.support@ringcentral.com. Thank you!
Thank you Mary. I just sent over the screenshot. I can set up the queue, but I was advised that RingCentral can actually create a custom outbound recording for us. Is that the case?
Yes, we have a Professional Voice Recording Feature that you can purchase. Learn more here.
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