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Abandoned Call Report / View

Tags: analytics and reporting

Nov 2, 2017 at 2:48pm • 18 replies • 0 likes

aaron-west

We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member? Is there a view that can be setup to do this?

18 Answers

Kevin Y answered on Aug 10, 2022 at 12:51pm

Hi, are there any new updates with this report? Our office would really like a report like this as well.

Anthony Szeman answered on Jan 18, 2022 at 11:56am

Hi,

Is there any update on this report?

Jo Irvine on Jun 10, 2022 at 12:45pm • 0 likes

We are also interested in this. what is the status?

Mary-Community_Moderator on Jun 10, 2022 at 2:08pm • 0 likes

Hi @Jo Irvine , this has been implemented with the new feature called LOB Analytics.

It is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.

Learn more about LOB Analytics here:

User Guide
Video Tutorials

Jo Irvine on Jun 30, 2022 at 10:47am • 0 likes

LOB analytics only shows counts of abandoned calls, not actual call details.

Jo Irvine on Jun 21, 2022 at 7:49am • 0 likes

LOB analytics can show count of abandoned calls, but not call level detail.

Mary-Community_Moderator on Jan 18, 2022 at 1:57pm • 0 likes

Hi Anthony, we're digging information on this.

Manager - Evelyn answered on Jan 28, 2021 at 1:20pm

Abandoned calls are extremely important to us therefore, I would be interested in participating in the beta test.

francisco-mata answered on Jul 6, 2020 at 1:17pm

Any update on the feature availability?

erik-bishop answered on Mar 6, 2020 at 5:44am

Any update on the feature availability?

gary-johnson1 answered on Jul 25, 2019 at 7:55am

I really need this feature as well can you add me to the beta too

roldan-pamaran answered on Jul 19, 2019 at 4:21pm

We would like to apart of this beta test.

rachael-bullard answered on Apr 17, 2019 at 3:15pm

We'd like to participate in this beta as well. We are looking for a report like this. Thanks!

brian-ethridge answered on Apr 2, 2019 at 7:17am

If you are still in Beta, we would like access to this product. Thanks

blair answered on Feb 12, 2019 at 2:13pm

Is this something that is available now? Looking to create daily reports. Thank you!

dan-roberts answered on Sep 12, 2018 at 10:25am

Our organization desperately needs this feature. Are you still taking beta testers?

travis-nichols answered on Feb 22, 2018 at 8:11pm

Abandoned calls need to be included in historical reports. For a queue with simultaneous ring, the "missed" call metric is useless.

alaine-sine answered on Feb 15, 2018 at 1:25pm

I am in need of this feature. Can I be included in your beta testing? Please reach out to me. Thank you.

Alaine Sine
609-587-2262

arminder-singh answered on Jan 24, 2018 at 10:14pm

Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.

Thanks,
Arminder

alain-uwizeyimana answered on Jan 24, 2018 at 4:33pm

Hello there,
We would be happy to be part of this preview.
Thanks,

aaron-west answered on Nov 9, 2017 at 4:42am

Alexey, We would be happy to be part of that. We want to do whatever we can to help improve Ring Central (we are a software company, as well, and understand the need for good beta testing). Thanks!

alexey-p.-zhuk answered on Nov 9, 2017 at 12:18am

Hi Aaron,

Will you be willing to join the beta testing of a new reporting widget that shows information on calls in Live Reports? It will allow you to see abandon calls and the caller ID to make a quick call back.

Thanks.
Alexey P. Zhuk

saadet.swift answered on Jul 29, 2020 at 8:20pm

Hey Aaron,

Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)

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