Abandoned Call Report / View
Tags: analytics and reporting
Nov 2, 2017 at 2:48pm • 18 replies • 0 likes
aaron-west
We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (especially if they are part of a queue) so that they can be called back by an available team member? Is there a view that can be setup to do this?
18 Answers
Hi,
Is there any update on this report?
0
Jo Irvine on Jun 10, 2022 at 12:45pm • 0 likes
We are also interested in this. what is the status?
Mary-Community_Moderator on Jun 10, 2022 at 2:08pm • 0 likes
Hi @Jo Irvine , this has been implemented with the new feature called LOB Analytics.
It is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility.
Learn more about LOB Analytics here:
User Guide
Video Tutorials
Jo Irvine on Jun 30, 2022 at 10:47am • 0 likes
LOB analytics only shows counts of abandoned calls, not actual call details.
Jo Irvine on Jun 21, 2022 at 7:49am • 0 likes
LOB analytics can show count of abandoned calls, but not call level detail.
Mary-Community_Moderator on Jan 18, 2022 at 1:57pm • 0 likes
Hi Anthony, we're digging information on this.
Yes, we really need this feature in our workflow. One of our key call metrics is around Call Abandon Rate and after we recently switched to RingCentral, we can no longer track that metric. Request you to include us in the beta for the CAR at the earliest pl.
Thanks,
Arminder
Thanks,
Arminder
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Hey Aaron,
Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)
Sorry I missed your question! I'm unaware of this type of feature in Live Reports but it might be something that's available with Contact Center. The reporting with that package is quite advanced and can do a lot of things. Something you could ask about :)
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